Shipping, Exchange And Return

SHIPPING-EXCHANGE-RETURNS

Shipping charges are determined by the total dollar amount of your order prior to any deductions. Regarding backordered items the total shipping and handling fees will becharged on the first shipment. Remaining backorder items will be shipped via standard delivery at no charge.

All orders are subject to verification and quality controls prior to shipment.

Orders will not be shipped to P.O. Boxes or APO/FPO addresses.

DESPI SWIMWEAR is not responsible for shipping or other delays which are beyond its control, such as poor weather conditions, acts of god, natural disasters, or customs delays in the recipient country. Customers who contact us within 20 business days from shipment date claiming that their items were never delivered are eligible for a replacement item or store credit only. Please note you may receive several shipments to complete the fulfillment of your order.

INTERNATIONAL SHIPPING:

Delivery times vary from Country to Country. DESPI SWIMWEAR is not responsible for any duties, tax or fees levied by boarder government or customs agents. For more details, please contact your local customs office.

DESPI SWIMWEAR will deliver your on line order within 2 to 10 business days after the payment confirmation from your financial institution. Deliveries will be sent to the information you filled out for your address. If you would like us to send to another address, simply click the “deliver to another address” option.

Orders placed using a credit card with an International billing address will go through a process of fraud verification which may delay the delivery time of your order.All International orders must have the same billing and shipping address.


SHIPPING WITHIN THE US:

Choose Fedex, UPS or USPS as your shipping carrier.



SHIPPING TO CANADA:

Standard $15.00 (approx. 6-20 business days)
Express $30.00 (approx. 4-10 business days)


SHIPPING TO ALL OTHER COUNTRIES:

Standard $15.00 (approx. 6-20 business days)
Express $30.00 (approx. 4-10 business days)


GENERAL RETURN INFORMATION:


DESPI SWIMWEAR seeks to maintain the best relationship possible with its customers through respect and transparency. Therefore, we accept returns with the guarantee of a refund (see policy below).

 

RETURN POLICY:

We accept returns and exchanges within a 20 day period from the date of your purchase. There will be no refund or exchange after the deadline of 20 days from the date of purchase. All tags including labels and sanitary liners must be attached to all items for a full refund. Used, soiled, worn, damaged or washed items cannot be returned.

If the merchandise is damaged or has a manufacturing defect, we will replace it without any additional cost.

There will be absolutely no refund or exchange after the deadline of 20 days from the date of purchase.

 

WRONG ADDRESS, NON RECEIVED ITEMS AND RETURNS:


If the item is not received-picked up by the client and sent back to us by the shipping company, the client will be charged the actual shipping charges incurred by DESPI SWIMWEAR (not as per above table). The price of the item, minus actual shipping charges and any unpaid customs-duties will be credited once we receive the item from the shipping company.

Once we receive the package and all items checked back in, we will issue your refund within 10 business days, debiting all related fees in addition to a $5.00 restocking fee.

RETURN OR REFUND FOR STORE CREDIT:

Click “Start Return” to begin the return process. Please ensure to meet the conditions of return as outlined below:



*Orders returned for refund you are subject to a $5.00 USD restocking fee.

 

Please press button below to start the return process: